Solace

“Scenery without solace is meaningless.” I am grateful to have a large reach in this industry. And sometimes that feels like the measure of success. Then I remember the phone call with a family who had no idea where to start. The senior who just needed someone to slow down. The case manager, whose face […] More

Lessons

“I did not walk away to teach you a lesson. I walked away because I have learned mine.” There is a version of “don’t quit” that is about grit and follow-through. I believe in that version completely. And then there is a different situation altogether… one where you have done everything right and the outcome […] More

Teamwork

“If you want to go fast, go alone. If you want to go far, go together.” ~ African Proverb My team is talented, independent, and can move quickly, and sometimes that speed comes at a cost. When departments work in silos, the disconnects show up later in confusion for our team and our customers. The […] More

Listening

“Hearing is listening to what’s said. Listening is hearing what isn’t said” ~ Simon Sinek The difference between passively receiving words and actively tuning into what someone means, needs, or feels. I often struggle not to chime in with a response, even when I’m genuinely listening, because I want to add value. But I’ve learned […] More

Gossip

“Gossip is the Devil’s telephone, best just to hang up.” ~ Catherine O’Hara Catherine O’Hara nails it, but here’s what often gets missed: gossip needs an audience. We focus on the person talking, but what about the listener? The one just nodding along, telling themselves they’re not participating? That silence isn’t neutral- it’s permission. I’ve […] More

New Year

“What the new year brings to you will depend a great deal on what you bring to the new year.” ~ Vern McLellan A new year offers possibilities, but it’s our mindset and our choices that determine how those possibilities unfold. Our actions AND our reactions- set the tone for everything that follows. When we […] More

Challenges and Opportunities

“We can complain because rose bushes have thorns, or rejoice because thorns have roses.” ~ Alphonse Karr Challenges will always exist, and so will opportunities. We get to choose which one we give our attention to, and that choice shapes how we show up every day. When we choose to look for what’s working, what […] More

Change

“I can be changed by what happens to me, but I refuse to be reduced by it.” ~ Maya Angelou Some events change our path in life. We do not need to yield to struggles, mistakes or even temporary failures. We choose how we react. Be resolute, and remain committed to who you are amidst […] More

Complaining

“Complaining about a problem without proposing a solution is called whining.” ~ Teddy Roosevelt It is frustrating to watch a game when the players on the field aren’t communicating. Coaches can provide a framework and training, but ultimately, it’s the individual players who must move the ball down the field. The same principle applies to […] More

Behavior

  “In some extremely important ways, people are what you expect them to be, or at least behave as you expect them to behave.” ~ Naomi Weisstein When we interact with others, sometimes it is best to set aside our internal thoughts to really listen to their message. Not to filter through our existing perceptions […] More