Operations Manager

Website Soft Landings Solutions for Seniors

Soft Landings is a company specializing in managing moves for seniors. We are looking for an Operational lead, someone with a background in scheduling, talking with vendors, and the ability to develop relationships with key referral partners. We expect this new team member to be highly flexible and have good customer service skills.

We are looking for an initiative-taking, organized, and optimistic person to join our amazing team. If you have a mind and aptitude that gets excited about figuring out the best logistical way to make a project seamless and less stressful, this job is for you.

Because Soft Landings is a full-service, professional move management company for seniors and their families, reference and background checks are completed by us before hiring. Our team members receive training, mentorship, and peer support. We all enjoy collaborating with each other with low drama and a lot of team communication. While we do meet in person regularly, a remote work office is required.

Company hours are Monday-Friday, 9:00 am-5:00 pm, so you will never work on weekends.


Key Skills and Competencies

  • Documenting and following up on incoming calls
  • Scheduling of teams
  • Finalizing the coordination of moves
  • Building relationships with the critical move managers of senior retirement communities
  • Overseeing Job estimations
  • Reviewing all client documents for completeness
  • Interviewing, hiring, and onboarding new senior move assistants
  • Annual performance reviews
  • Identify and document any new standard operating procedures
  • Perform Quality Checks
  • Invoicing
  • Review time reports per job
  • Payroll


Bonus Experience:

  1. QuickBooks Pro Online
  2. Copper CRM or a CRM program that is comparable
  3. Excellent skills in all Google workspace programs


Important Information:

We have a great work atmosphere

A home office is required. A laptop and printer will be provided

This is a flexible job Monday through Friday

We currently do not offer health insurance

Pay: Full Time Salaried Position Available or Part time pay by the hour depending on experience

If this seems like a fit for you, please send a resume to: info@softlandingsforseniors.com.

We look forward to meeting you.

To apply for this job email your details to info@softlandingsforseniors.com

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