Specialty Care Coordination is a critical program at Project Access Northwest. Helping committed patients connect with compassionate volunteer health care providers is the foundation of this program. Our care coordinators work with patients to assist them in navigating a complex health care system.
What is our Specialty Care Coordination Program?
Project Access Northwest connects un- and under-insured patients with the specialty care they need.
Who is eligible for the Specialty Care Coordination Program?
Our care coordination program focuses on low-income patients who are uninsured or enrolled with Apple Health. We serve patients who are cared for by a primary care provider in a safety net clinic but have an unmet health need due to lack of access to a specialty provider. Our patients are referred through a community health center, free or faith based clinic.
How does the Specialty Care Coordination Program work?
When the care of a specialist is required, the primary care / family doctor makes a referral to Project Access Northwest. Our intake specialist reviews the enrollment form for completeness. Once the referral is accepted, a registered nurse reviews that referral to determine the appropriate specialty and to ensure that all needed labs, tests and imaging are included. The care coordinator then works with the patient to schedule all appointments and schedule interpretation services as necessary.
The patient receives:
- Confirmation of specialist appointment
- Transportation details, including maps, parking instructions and public transportation options when available
- Interpreters when necessary
- Reminder phone calls
The specialist receives:
- An informed and engaged patient
- All the information needed for the patient’s care at the time of the initial visit
- Patients who show up for their appointments. Our program proudly boasts a no-show rate of less than 5 percent, compared to the Medicaid/uninsured average of 30 percent.
Why is Specialty Care Coordination Program important?
Project Access Northwest removes barriers and increases patient access to care, while reducing the paperwork and management burden on the specialty care provider. This enables providers to focus on care and serve a larger number of low-income patients.
Article Provided by:
Project Access Northwest
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– Mark Twain
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Congratulations on the extraordinarily well-organized and enjoyable 2019 release party. Amy Schmidt is due even greater appreciation for her tireless efforts to connect those in the aging services realm in Southern Oregon via S.O.N.A.R and for publishing such a helpful directory for older adults and their family members who are trying to navigate the complex world of supports for elders. Her values around community connections and improving the lives of seniors are admirable. It is refreshing to encounter a business founded on “doing good” and operating its multi-faceted services so well that it not only generates revenue for the business but also income for a growing number of staff who get to work in a mission-drive enterprise. You have used the Retirement Connection print guide or website to help refer people to services or communities listed in the guide
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– Michael Trevino
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