Speciality Care Coordination

Specialty Care Coordination is a critical program at Project Access Northwest. Helping committed patients connect with compassionate volunteer health care providers is the foundation of this program. Our care coordinators work with patients to assist them in navigating a complex health care system.

What is our Specialty Care Coordination Program?

Project Access Northwest connects un- and under-insured patients with the specialty care they need.

Who is eligible for the Specialty Care Coordination Program?

Our care coordination program focuses on low-income patients who are uninsured or enrolled with Apple Health. We serve patients who are cared for by a primary care provider in a safety net clinic but have an unmet health need due to lack of access to a specialty provider. Our patients are referred through a community health center, free or faith based clinic.

How does the Specialty Care Coordination Program work?

When the care of a specialist is required, the primary care / family doctor makes a referral to Project Access Northwest. Our intake specialist reviews the enrollment form for completeness. Once the referral is accepted, a registered nurse reviews that referral to determine the appropriate specialty and to ensure that all needed labs, tests and imaging are included. The care coordinator then works with the patient to schedule all appointments and schedule interpretation services as necessary.

The patient receives:

  • Confirmation of specialist appointment
  • Transportation details, including maps, parking instructions and public transportation options when available
  • Interpreters when necessary
  • Reminder phone calls

The specialist receives:

  • An informed and engaged patient
  • All the information needed for the patient’s care at the time of the initial visit
  • Patients who show up for their appointments. Our program proudly boasts a no-show rate of less than 5 percent, compared to the Medicaid/uninsured average of 30 percent.

Why is Specialty Care Coordination Program important?

Project Access Northwest removes barriers and increases patient access to care, while reducing the paperwork and management burden on the specialty care provider.  This enables providers to focus on care and serve a larger number of low-income patients.

Article Provided by:
Project Access Northwest
info@projectaccessnw.com
206-788-4559
www.ProjectAccessNW.org

Happiness

“Happiness isn’t about getting what you want all the time. It’s about loving what you have and being grateful for it.”

When I am most grateful for what I have, I don’t have the same deep need for more. When a friend of mine was on hospice and I finally chose to be grateful for the time we had together, I was better able to stop mourning the loss of time I would not have. Sometimes I feel like I always want MORE. More time, more value, more purpose. Instead, I need to appreciate what I have- in work and in personal life.

Fear and Courage

“Courage is not the lack of fear. It is acting in spite of it.”
– Mark Twain

If you are fearful, it likely means you have something to lose. Ask yourself, if the possibility of what you may gain is more important. If so- feel the fear and do it anyway!

Anne Bellegia, Osher Lifelong Learning Institute

Congratulations on the extraordinarily well-organized and enjoyable 2019 release party. Amy Schmidt is due even greater appreciation for her tireless efforts to connect those in the aging services realm in Southern Oregon via S.O.N.A.R and for publishing such a helpful directory for older adults and their family members who are trying to navigate the complex world of supports for elders. Her values around community connections and improving the lives of seniors are admirable. It is refreshing to encounter a business founded on “doing good” and operating its multi-faceted services so well that it not only generates revenue for the business but also income for a growing number of staff who get to work in a mission-drive enterprise. You have used the Retirement Connection print guide or website to help refer people to services or communities listed in the guide

Live in the Moment

“Live in the moment and be present in all that you do. Don’t worry yourself with what happened yesterday or what’s going to happen tomorrow. Stay focused with what’s in front of you.”
– Michael Trevino

I often don’t enjoy right now enough, because I am busy planning for what comes next. What we thought may be on the horizon can always change- so relish every moment, especially the little things. When I enjoy the little things- the bigger things require less planning.

Georgia Millington, DHS Grants Pass

I find the Retirement Connection Guide to be very organized without a lot of fluff in between and easy to follow. I have heard nothing but great things from some of the consumers who came in and asked for them. It’s a great reference tool of things in our community that otherwise may not have been known about . Thanks for working so hard on putting together such a great resource guide.

Opportunity

“The difference between an opportunity and an obstacle is your attitude. Your faith has to be greater than your fear.”

I honestly believe- “things happen, it is up to me to decide if they are good or bad.” Sometimes through these challenges, we see new lessons: we see how strong we can be, we see support in people and places we never recognized, we see a new path and way of doing things, we learn new skills and habits, and we appreciate the small things more. It is up to us to see the opportunity.

Challenges

“Challenges are what make life interesting and overcoming them is what makes life meaningful.” – Joshua Marine

What if adversity isn’t happening TO you, but instead it’s happening FOR you? Every challenge can be a lesson you needed to learn, every rejection was actually protection, and you were given THIS mountain to show others that it can be moved? I don’t believe everything happens for a reason, but I DO believe we can find meaning and purpose in everything that happens.