Telecommunication Relay Service (TRS) for the the Deaf and Hard of Hearing

Provided by State Agency of Office of the Deaf and Hard of Hearing – Department of Social and Health Services (DSHS). They can be reached 800-422-7930 (Voice/TTY), 360-902-8000 (Voice/TTY) or visit their websites for more information:, or Also available through: Videophone: (VP): VP: (360) 339-7382; VP: 65/113/246/110.

Telecommunication Relay Service (TRS) Relay operator services allows people with hearing loss to communicate effectively with others who do not have specialized telephone equipment, in a way similar to what a person with normal hearing and clear speech communicates with the telephone.

Telecommunication Equipment Distribution (TED) Specialized telephone equipment is available to eligible clients. Contracted trainers provide client training on how to use the equipment.

Sign Language Interpreter Management (SLIM) A statewide contract for interpreter services is available so that individuals using sign language can communicate with staff of government and service providers.

Assistive Communication Technology (ACT) A referral/loan system to provide assistive listening device systems, real-time captioning and other assistive technology.

Communication Access Network (CAN) Videoconferencing sites throughout Washington provide access to video relay services (VRS), video remote interpreting (VRI), video remote captioning (VRC) and face-to-face interpersonal communication (P2P).

Social & Human Services (SHS) Non-profit Regional Service Centers for the Deaf and Hard of Hearing are contracted to provide an array of social and human services throughout Washington, including case management and advocacy services.

Information, Referral & Advocacy (IRA) Provides information, resources and referrals to the general public and communities. Advocates on behalf of individuals needing accessible communication to state government.

Outreach & Training (OT) Outreach activities increase awareness about diversity and culture. Training activities provide knowledge and skills to effectively serve people with hearing loss through the provision of reasonable accommodations.

The State Agency of Office of the Deaf and Hard of Hearing – Department of Social and Health Services (DSHS). can be reached at:
Mailing Address: 1115 SE Washington Street, PO Box 45300, Olympia WA 98504-5300
Voice: 800-422-7930 (Voice/TTY), 360-902-8000 (Voice/TTY), 360-902-0855 FAX
Videophone: (VP): VP: (360) 339-7382, VP: 65/113/246/110
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