Reactive Language

• There’s nothing I can do.
• That’s just the way I am.
• He makes me so mad. They won’t allow that.
• I can’t. I must. If only.

“A serious problem with reactive language is that it becomes a self-fulfilling prophecy.”

Proactive Language

• Let’s Look at our alternatives.
• I can choose a different approach.
• I control my own feelings.
• I can present the idea. I choose.
• I prefer.
• I will.